Acceptable Use Policy

Last updated January 13, 2023

ACCEPTABLE USE POLICY

Introduction 

Clearspan Cloud Services are designed for general business use. This Acceptable Use Policy (“AUP”) applies to Customer and their Users and is intended to maintain the integrity of our network and the high performance of our cloud services. You may not use, or encourage, promote, facilitate or instruct others to use, our cloud services in violation of this AUP.

 Rules of Use 

Customer may not use the cloud services:

  1. in any manner that encumbers system or network resources to the point that usage causes interference with other customers’ normal use of the cloud services, either on our system or network or any remote system or network;
  2. with auto dialers;
  3. in a manner that can be interpreted as abusive or fraudulent;
  4. to make or attempt to make any unauthorized intrusion or entry into any part of, to violate or attempt to violate the security or integrity of, or to interfere or attempt to interfere with the proper operation of, our cloud services or any system or network of any other person (including, without limitation. any other customer of ours);
  5. in any manner or for any purpose that violates (i) any law, regulation or ordinance whether, local or foreign law including without limitations those related to electronic recordings of telephone conversations, (ii) the Global TOS or (iii) any instructions we issued from time to time;
  6. in any manner that may infringe upon or violate any copyright, trademark, service mark, patent, trade secret, other intellectual property right of, or other personal right, of any third party;
  7. to transmit any information that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, pornographic, obscene, libelous, hateful or racially, ethnically or otherwise objectionable;
  8. to impersonate any person or to misrepresent an affiliation with any person;
  9. to transmit any information that you do not have a right to transmit, whether because of a contractual obligation (such as a confidentiality or non-disclosure agreement) or otherwise;
  10. to transmit, send, place or post unsolicited telephone calls, texts or other information;
  11. to send unsolicited or unauthorized advertising, promotional materials or any other form of solicitation or spam;
  12. to transmit anything that contains corrupted data or that contains a virus, Trojan horse, worm, time bomb, keystroke loggers, spyware, or cancelbot, or any other computer programming routine or engine that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
  13. to use IRC servers or bots connected to public IRC networks or servers;
  14. to decipher, decompile, disassemble or reverse engineer any elements or our system or network or of any system or network of any other person, or to attempt to do so;
  15. to perform any form of security testing (also known as penetration testing) on any system we manage without our express prior written authorization. Requests for authorization may be submitted to itsecurity@Clearspan.com giving at least five (5) working days’ notice. Requests should include the scope and type(s) of testing that is being requested as well as planned start and end times for same. Our technical teams will then review the request and identify the set of addresses / systems, if any, that you are permitted to perform testing on as well as testing that you are not permitted to perform. Clearspan will then send you an email either authorizing you to perform certain tests or informing you that your request had been rejected. Testing results shall be considered Clearspan confidential information and shared with Clearspan. Clearspan retains the right to for any reason or no reason deny any security testing request;
  16. to exploit or harm minors (e.g., expose them to inappropriate content; ask for personally identifiable information without parental consent.); or
  17. to enable any third-party SMS services (i.e. Clearspan DIDs cannot be used to enable 3rd party SMS services).

 

Waiver

Any failure or delay in us exercising or enforcing this policy shall not constitute a waiver of this policy or of any other right or remedy.

 

Reporting Abuse

If you become aware of misuse of our cloud services by any person, please contact Clearspan. We may investigate any complaints and violations that come to its attention and may take any action that we believe are appropriate, including, but not limited to issuing warnings, removing the content or terminating accounts.