Clearspan Calling Plans Supplemental
Terms and Conditions

Last updated July 1, 2023

Clearspan Calling Plans (powered by UniVoiP)

Clearspan has partnered with UniVoIP, Inc to provide customers voice over IP origination and termination services to be used with Clearspan Cloud Services.  The following supplemental acceptable use policies are applicable only for customers utilizing Clearspan Connect Calling Plan (powered by UniVoIP).  All users of the Clearspan Calling Plans (powered by UniVoiP) must comply with these supplemental terms and conditions. 

UniVoiP Supplemental Acceptable Use Policy

  1. Customer shall not use the Calling Plans for any illegal, fraudulent, improper, or abusive purpose, such as but not limited to, obscene, threatening, harassing, defamatory, fraudulent, malicious, or invasive of another’s privacy, creating false Caller ID identity (ID spoofing), transmitting any material that violates the foreign and domestic intellectual property rights or other rights of third parties, violating U.S. or foreign law regarding the transmission of technical data or software, using the Services in excess (based on UniVoiP’s sole discretion) of what would be expected in normal business use, using the Services to transmit or receive Protected Health Information (PHI) , or store PHI on a non-temporary basis.
  2. Customer is responsible for monitoring Customer’s call use logs and invoices for possible unlawful or fraudulent usage. Customer shall notify Clearspan Support immediately if Customer becomes aware or has reason to believe that its services through Clearspan are being stolen or fraudulently.  For such matters Customer must call our support line 24/7 at (800) 729-1872. Customer acknowledges and agrees that Customer’s failure to notify Clearspan may result in the termination of Calling Plans and additional charges to Customer. Neither Clearspan nor UniVoiP shall not be liable for any damages whatsoever resulting from fraudulent or unauthorized use of Customer’s account. Customer shall be liable for all use through its subscription, including any and all stolen Calling Plans or fraudulent use of Calling Plans.
  3.  If customer uses the Calling Plans in an excessive, abusive, or unreasonable manner that is not customary, such as Excessive Calls where Customer resells Calling Plans or uses the Calling Plans to aggregate other persons’ traffic, or Customer uses the Calling Plans for its own end users and/or customers as a telecommunications provider or any other kind of provider, or when ten percent (10%) or more of Customer’s calls are Short Duration Calls that are six (6) seconds or less, and/or when more than forty (40%) percent of call attempts are Uncompleted Calls, per site or all sites, Clearspan may charge additional long-distance charges for such traffic and any additional charges necessary to recoup it administrative costs and any charges from other carriers, and charge an additional price per minute of $0.02 , in Clearspan’s discretion for each call that violates this provision, restrict or cancel use or convert customer to another Calling Plan, require customer to pay for the excessive use , and/or void any applicable price guarantee.