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Resources

Download Applications and Software

Click here

User Guides

Clearspan PING
  • PING Quick Start Guide
  • PING Outlook Calendar Plugin Installation Guide
  • PING Google Calendar Plugin Installation Guide
PING Desktop

PING Desktop v1.128.4 Release Notes

PING Mobile
Clearspan Engage powered by Webex
  • Engage powered by Webex Product Overview
  • Engage powered by Webex User Setup Instructions
  • Engage powered by Webex User Quick Start Guide
Clearspan Call Center
  • 285008 CS Hosted Thin Call Center User Guide R22.pdf
  • 285106 CS Hosted Thin Call Center QRG R22.pdf
  • 279507 CS Call Center Statistics R22.pdf
  • 284806 CS Call Center Reports Guide R22.pdf
  • 284905 CS Call Center Solutions Guide R22.pdf
Clearspan Receptionist
  • 285407 CS Hosted Thin Receptionist User Guide R22.pdf
  • 285506 CS Hosted Thin Receptionist QRG R22.pdf
Clearspan Communicator (Legacy)
  • Clearspan Communicator Desktop Add In for Skype for Business R22 2921102.pdf
  • Clearspan Communicator Desktop Audio and Video for PC and MAC R22 287207.pdf
  • Clearspan Communicator User Guide for Desktop R22 280705.pdf
Clearspan Guides
  • 277005 CS Web Interface Getting Started Guide R22.pdf
  • 279806 CS Group Voice Portal QRG R22.pdf
  • 279907 CS Personal Voice Portal QRG R22.pdf
  • 284705-CS-Meet-Me-Conferencing-Guide-R22.pdf
  • 285906 CS Clearspan Anywhere QRG R22.0.pdf
  • 286005 CS Meet-Me Conferencing QRG R22.pdf
  • 287901 CS AutoAttendant Basic QRG R22.0.pdf
  • 288004 CS Auto Attendant Standard QRG R22.pdf
  • 2881004 CS Paging QRG R22.0.pdf
Clearspan Mobile
  • Clearspan_Mobile_Android_QRG-R3.8.7.pdf
  • Clearspan_Mobile_IOS_QRG-R3.8.7.pdf
Clearspan OpEasy R25.1

 

  • Clearspan OpEasy-ReleaseNotes-25.1.SP1_External
  • OpEasy Advanced Provisioning Guide v25.1
  • OpEasy Basic Provisioning Guide v25.1
  • OpEasy Provisioning API Specification_25.1
  •  
  • OpEasy Reporting Guide-v25.1
Clearspan OpEasy R24.3
  • OpEasy Release Notes R24.3-External
  • Op Easy Advanced Provisioning Guide V24.3
  • Op Easy Basic Provisioning Guide V24.3
  • OpEasy Provisioning API Specification V24.3
  • OpEasy Reporting Guide V24.3
Clearspan OpEasy R24.2
  • OpEasy Release Notes R24.2
  • Op Easy Advanced Provisioning Guide V24.2
  • Op Easy Basic Provisioning Guide V24.2
  • OpEasy Provisioning API Specification V24.2
  • OpEasy Reporting Guide V24.2
Clearspan OpEasy R24.1
  • OpEasy Release Notes R24.1
  • Op Easy Release Notes 24.1SP1
  • Op Easy Release Notes 24.1SP2
  • OpEasy Basic Provisioning Guide R24.1
  • OpEasy Reporting Guide v24.1
  • OpEasy Provisioning API Specification R24.1
  • OpEasy Advanced Provisioning Guide v24.1
Clearspan OpEasy R23.3
  • OpEasy Release Notes R23.3
  • OpEasy Basic Provisioning Guide R23.3
  • OpEasy Reporting Guide v23.3
  • OpEasy v23.3 Provisioning API Specification
  • OpEasy Advanced Provisioning Guide v23.3
Clearspan OpEasy R23.2
  • OpEasy Release Notes R23.2
  • OpEasy Basic Provisioning Guide R23.2
  • OpEasy Import Worksheet Definitions v23.2
  • OpEasy v23.2 Provisioning API Specification
  • OpEasy Advanced Provisioning Guide v23.2
Clearspan OpEasy R23.1
  • OpEasy Release Notes R23.1
  • OpEasy Reporting Guide R23.1
  • OpEasy Basic Provisioning Guide R23.1
  • OpEasy Advanced Provisioning Guide R23.1
  • OpEasy Provisioning API Specification R23.1
  • OpEasy Import Worksheet Definitions R23.1
Clearspan OpEasy R22.3
  • OpEasy Release Notes R22.3
  • OpEasy Reporting Guide R22.3
  • OpEasy Basic Provisioning Guide R22.3
  • OpEasy Advanced Provisioning Guide R22.3
  • OpEasy Provisioning API Specification R22.3
  • OpEasy Import Worksheet Definitions R22.3
Clearspan OpEasy R22.2
  • OpEasy Release Notes R22.2
  • OpEasy Reporting Guide R22.2
  • OpEasy Basic Provisioning Guide R22.2
  • OpEasy Advanced Provisioning Guide R22.2
  • OpEasy Import Worksheet Definitions R22.2
Clearspan OpEasy R22.1
  • OpEasy Release Notes R22.1
  • OpEasy Release Notes R22.1-SP1
  • OpEasy Release Notes R22.1-SP2
  • OpEasy Release Notes R22.1-SP3
  • OpEasy Reporting Guide R22.1-SP1
  • OpEasy Basic Provisioning Guide R22.1
  • OpEasy Advanced Provisioning Guide R22.1-SP1
  • OpEasy Import Worksheet Definitions R22.1-SP1
Clearspan OpEasy R21.2
  • OpEasy Reporting Guide R21.2.pdf
  • OpEasy Advanced Provisioning Guide R21.2.pdf
Clearspan OpEasy R21.1
  • OpEasy Release Notes R21.1.pdf
  • OpEasy Basic Provisioning Guide R21.1.pdf
  • OpEasy Reporting Guide R21.1.pdf
  • OpEasy Advanced Provisioning Guide R21.1.pdf
  • OpEasy Import Worksheet Definitions v21.1.pdf
Clearspan OpEasy R20.2
  • OpEasy Basic Provisioning Guide R20.2.pdf
  • OpEasy Reporting Guide R20.2.pdf
  • OpEasy Advanced Provisioning Guide R20.2.pdf
  • OpEasy Import Worksheet Definitions v20.2.pdf
Clearspan OpEasy R20.1
  • 282720 CS OpEasy Basic Provisioning Guide R20.1.pdf
  • 287519 CS OpEasy Reporting Guide R20.1.pdf
  • 287722 CS OpEasy Advanced Provisioning Guide R20.1.pdf
  • OpEasy Import Worksheet Definitions v20.1.pdf
Clearspan Technical Documents
  • 274009 Clearspan Product Overview R22.pdf
  • 274408 Clearspan Redundancy Guide R22.pdf
  • 276406 Clearspan Network Server Web Interface Admin Guide R22.pdf
  • 276706 Clearspan Voice Messaging Solutions R22.pdf
  • 277708-Clearspan-Appl-Server-Enterprise-Web-Interface-Admin-Guide-R22.pdf
  • 277808 Clearspan Appl Server Group Web Interface Admin Guide Part 1 R22.pdf
  • 277907 Clearspan App Server Group Web Interface Admin Guide Part 2 R22.0.pdf
  • 279206 Clearspan Dir Nmbr Cntry Code Natl Dest Code Guide R22.pdf
  • 281107 Clearspan Service Interaction Guide R22.pdf
  • 282305 Clearspan Feature Access Codes QRG R22.pdf
  • 282408 Clearspan Service Guide R22.pdf
  • 286905 Clearspan Hardware and Software Requirements for Client Applications R22.pdf
  • Clearspan E911 Overview R22.pdf
Phone Installation Guides
  • Cisco Phone Installation Guide.pdf
  • Mitel Phone Installation Guide.pdf
  • Polycom Phone Installation Guide.pdf
Mitel Phones for Clearspan
  • 6920 SIP Phone for Clearspan R5.1.pdf
  • 6930 SIP Phone for Clearspan R5.1.pdf
  • 6940 SIP Phone for Clearspan R5.1.pdf
  • 6863i-IP-Phone-Quick-Reference-Guide
  • 6873i-SIP-IP-Phone-for-Clearspan
  • 6735-6737-Phones-Quick-Reference-Guide
  • 6873i-IP-Phone-Quick-Reference-Guide
  • 6869i-SIP-IP-Phone-for-Clearspan
  • 6869i-SIP-IP-Phone-Quick-Reference-Guide
  • 6867i-SIP-IP-Phone-for-Clearspan
  • 6867i-IP-Phone-Quick-Reference-Guide
  • 6865i-SIP-IP-Phone-for-Clearspan
  • 6865i-IP-Phone-Quick-reference-Guide
  • 6863i-SIP-IP-Phone-for-Clearspan
Poly Phones for Clearspan
  • Polycom VVX IP User Guide
  • Ply VVX 250/350/450 Quick Tips
  • Poly VVX 350/450 Set Up Sheet

How To Videos

Introduction to PING Soft Client & Collaboration Application

How to Install PING Desktop Application 

Introduction to PING Chat 

Introduction to PING Meeting

Introduction to PING Phone 

Introduction to PING Teams

Legacy Applications

001 Clearspan Communicator™ Software Client End User Tutorial 

002 Clearspan Communicatorâ„¢ – Overview

003 Clearspan Communicatorâ„¢ – Software Client End-User Tutorial 

004 Clearspan Communicator – How to Add a Contact 

Clearspan Call Center Release 17: Introduction 

Clearspan Telchemy SQmediator Webinar  

Clearspan Receptionist – Getting Started 

Desktop

001 Clearspan Communicator Desktop – End User Login 

002 Clearspan Communicator Desktop – End User Basic Calls 

003 Clearspan Communicator Desktop – End User Calling Functions 

004 Clearspan Communicator Desktop – End User IM – Presence 

005 Clearspan Communicator Desktop Admin Provisioning with OpEasy – Adding a Template

Mobile

001 Clearspan Mobile – End User Login and Basic Functions 

002 Clearspan Mobile – End User Calling Functions 

003 Clearspan Mobile – End User IM – Functions 

004 Admin Provisioning with OpEasy for Clearspan Mobile – Adding a Template 

User Application

001 Clearspan OpEasy – How to Use the Password Reset Webpage 

002 Clearspan Clearspan – Unified Messaging 

003 Clearspan® – Update Profile and Change Password 

004 Clearspan Web Portal – How to Change the Number of Rings for Voice Mail 

005 Clearspan – Anywhere Version 002 

006 Clearspan BLF Busy Lamp Field Monitor Feature  

007 Clearspan – Schedules

OpEasy

How to Change an End Users Passcode or Password 

How to Select a Different Phone Template 

003 Clearspan OpEasy – How to Replace a User_s Phone with the Same Model 
 

004 Clearspan OpEasy v- 10 – How to Change a User Name 
 

005 Clearspan OpEasy v- 10- How to Add a BLF Softkey 
 

006 Clearspan OpEasy v- 10 – How to Add a Shared Call Appearance 
 

007 Clearspan OpEasy v- 10 – How to Add a Second Telephone Number 
 

008 Clearspan OpEasy – How to Unassign Shared Call Appearance SCA 
 

009 Clearspan OpEasy – How to Remotely Unlock a Phone 
 

010 Clearspan OpEasy – How to Change the Number of Rings for Voicemail CFNA 
 

011 Clearspan OpEasy – How to Add a User Profile 
 

012 Clearspan OpEasy – How to Use the Password Reset Webpage 
 

013 Clearspan OpEasy – How to Change a User_s Phone to a Different Model 
 

014 Clearspan OpEasy – How to Generate a Report 
 

015 Clearspan OpEasy – Login Management 

016 Clearspan OpEasy – How to Edit a Phone Template Tutorial 
  

017 Clearspan OpEasy® Lines and Positions Defined 
 

018 Clearspan OpEasy – How to Copy a Phone Template Tutorial 
 

019 Clearspan OpEasy® How to Add, Edit and Copy a Service Pack Tutorial 
 

 

020 Clearspan OpEasy – How to Configure an Auto Attendant 

021 Clearspan OpEasy – How to Provision Voice Mail only with Email Notification 
 

 

022 Clearspan OpEasy How to Add a New User 

 

Provisioning MS Teams Integration as a New User 
 

Provisioning MS Teams Integration to an Existing User 

How To - Clearspan

001 Clearspan® Assistant – How to Change the Number of Rings for Voice Mail 

002 Clearspan Receptionist- Getting Started 

004 Clearspan Web Portal – How to Change the Number of Rings for Voice Mail 

 

005 Clearspan BLF Busy Lamp Field Monitor Feature 

 

007 Clearspan OpEasy – How to Change an End Users Passcode or Password 2 

008 Clearspan OpEasy Phone Management How to Select a Different Phone Template 

009 Clearspan OpEasy – How to Replace a User_s Phone with the Same Model 

010 Clearspan OpEasy- How To Change a User Name Old Version 1 

011 Clearspan OpEasy- How To Change a User Name Old Version 2 

012 Clearspan OpEasy- How to Add a BLF Softkey Old Version 1 

013 Clearspan OpEasy- How to Add a BLF Softkey Old Version 2 

 

015 Clearspan OpEasy – How to Add a 2nd Telephone Number Tutorial

017 Clearspan OpEasy – How to Change a User_s Phone to a Different Model

022 Clearspan OpEasy – How to Add a New User 

023 Clearspan OpEasy – Reset Password Request End User Tutorial 

025 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 001 
 

 

026 Clearspan OpEasy – How to Add a User Profile 

027 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 002 

 

028 Clearspan OpEasy – How to Change the Number of Rings for Voice Mail – CFNA Tutorial Old Version 003 

030 Clearspan OpEasy® How to Add, Edit and Copy a Service Pack Tutorial

031 Clearspan OpEasy – How to Configure an Auto Attendant Tutorial 001

033 Clearspan OpEasy – How to Remotely Unlock a Phone Version 001 

042 Clearspan System Database Workshop Template – Enterprise Information Tab 

 

043 Clearspan System Database Workshop Template – Group Information Tab 

 

045 Clearspan System Database Workshop Template – Network Class of Service Tab 

046 Clearspan System Database Workshop Template – Feature Packs Defined Tab 

047 Clearspan System Database Workshop Template – Profiles Defined Tab 

048 Clearspan System Database Workshop Template – Phone Features Tab

049 Clearspan System Database Workshop Template – Phones, Notes and FAQ Tabs 

050 Clearspan Advanced Provisioning Spreadsheet – All Tabs 

051 Clearspan Advanced Provisioning Spreadsheet – Users Tab 

052 Advanced Provisioning Spreadsheet – Auto Attendant, VM, BLF, Pickup, SCA, Call Fwd 

053 Clearspan Clearspan CommunicatorTM – Overview 

054 Clearspan CommunicatorTM – Software Client End-User Tutorial 

055 Clearspan Communicator – How to Add a Contact 

 

Poly 8500 Phones

001 Admin Provisioning with OpEasy for the Polycom 8500 Phone – Basic Calls 

002 Provisioning with OpEasy for the Polycom 8500 Phone – End User Calling Functions 

003 Admin Provisioning with OpEasy for the Polycom 8500 Phone – Adding a Template 

Poly VVX 250, 350, 450 Overview v1 

Mitel 6900 Phones

001 Mitel 6900 Phones for Clearspan – Overview 

002 Mitel 6900 Phones for Clearspan – Basic Call Functions 

003 Mitel 6900 Phones for Clearspan – BLF _ SCA 

004 Mitel 6900 Phones for Clearspan – Call Functions 

005 Mitel 6900 Phones for Clearspan – Provisioning with OpEasy 

006 Mitel 6900 Phones for Clearspan – Autoinstall 

Mitel 6869i Phones


    • 001 Mitel 6869i Phone – Hardware Overview Tutorial


    • 002 Mitel 6869i Phone – How to Use XML


    • 003 Mitel 6869i Phone – How to Use Shared Call Appearance (SCA)


    • 004 Mitel 6869i Phone – How to Use Voice Mail


    • 005 Mitel 6869i Phone – How to Use Mute & Hold


    • 006 Mitel 6869i Phone – How to Make Outgoing Calls


    • 007 Mitel 6869i Phone – How to Select Live Dialpad


    • 008 Mitel 6869i Phone – How to Setup the Audio Mode and Headset Options


    • 009 Mitel 6869i Phone – How to Use Speed Dial


    • 010 Mitel 6869i Phone – How to Use Call Pull


    • 011 Mitel 6869i Phone – How to Use Call Forward


    • 012 Mitel 6869i Phone – How to Use N-Way Conference


    • 013 Mitel 6869i Phone – How to Use the Hands-Free Mode


    • 014 Mitel 6869i Phone – How to Restart the Phone (Reboot)


    • 015 Mitel 6869i Phone – How to Check Phone Status (IP Address)


    • 016 Mitel 6869i Phone – How to Change the Display


    • 017 Mitel 6869i Phone – How to Use Do Not Disturb (DND)


    • 018 Mitel 6869i Phone – How to Use Transfer


    • 019 Mitel 6869i Phone – How to Use the Redial & Callers List


    • 020 Mitel 6869i Phone – How to Select a Ring Tone


    • 021 Mitel 6869i Phone – How to Change – Use Password – Lock & Unlock


    • 022 Mitel 6869i Phone – Personalize – Setup – Customize


    • 023 Mitel 6869i Phone – Overview


    • 024 Mitel 6869i Phone – Personalize – Setup – Customize Tutorial
Mitel 6863i Phones


    • 001 Mitel 6863i Phone – Hardware Overview Tutorial


    • 003 Mitel 6863i Phone – How to Make Outgoing Calls


    • 004 Mitel 6863i Phone – How to Use Callers List


    • 005 Mitel 6863i Phone – How to Use Mute


    • 006 Mitel 6863i Phone – How to Use Hold


    • 007 Mitel 6863i Phone – How to Use Transfer


    • 008 Mitel 6863i Phone – How to Use Call Forward


    • 009 Mitel 6863i Phone – How to Use the Hands-Free Mode


    • 010 Mitel 6863i Phone – How to Change the Phone’s Password


    • 011 Mitel 6863i Phone – How to Use Speed Dial Edit


    • 012 Mitel 6863i Phone – How to Use Phone Lock


    • 013 Mitel 6863i Phone – How to Restart the Phone


    • 014 Mitel 6863i Phone – How to Check Phone Status (IP Address)


    • 015 Mitel 6863i Phone – How to Select a Ring Tone


    • 016 Mitel 6863i Phone – How to Change the Display


    • 017 Mitel 6863i Phone – How to Use the Phone’s Web User Interface


    • 018 Mitel 6863i Phone – How to Select Live Dialpad


    • 019 Mitel 6863i Phone – Personalize Set Up and Customize


    • 020 Mitel 6863i Phone – Hands Free


    • 021 Mitel 6863i Phone – Call Forward


    • 022 Mitel 6863i Phone – Password


    • 023 Mitel 6863i Phone – Change Display


    • 024 Mitel 6863i Phone – Status


    • 025 Mitel 6863i Phone – Hold


    • 026 Mitel 6863i Phone – Outgoing Calls
Mitel 6865i Phones


    • 001 Mitel 6865i Phone – End-User Training and Features Tutorial


    • 002 Mitel 6865i Phone – Hardware Overview Tutorial


    • 003 Mitel 6865i Phone – How to Use Call Forward


    • 004 Mitel 6865i Phone – How to Use Transfer


    • 005 Mitel 6865i Phone – How to Use the Hands-Free Mode


    • 006 Mitel 6865i Phone – How to Make Outgoing Calls


    • 007 Mitel 6865i Phone – How to Restart the Phone


    • 008 Mitel 6865i Phone – How to Change the Phone’s Password


    • 009 Mitel 6865i Phone – How to Use Hold


    • 010 Mitel 6865i Phone – How to Use the Redial List


    • 011 Mitel 6865i Phone – How to Access the Web User Interface


    • 012 Mitel 6865i Phone – How to Setup and Dial a Dialpad Speed Dial Number


    • 013 Mitel 6865i Phone – How to Setup the Audio and Headset Options


    • 014 Mitel 6865i Phone – How to Use N-Way Conference


    • 015 Mitel 6865i Phone – How to Use Mute


    • 016 Mitel 6865i Phone – How to Use the Callers List


    • 017 Mitel 6865i Phone – How to Lock and Unlock the Phone


    • 018 Mitel 6865i Phone – How to Adjust the Contrast Level and Backlight


    • 019 Mitel 6865i Phone – How to Select a Ring Tone


    • 020 Mitel 6865i Phone – Personalize, Setup, and Customize


    • 021 Mitel 6865i Phone – Overview
Mitel 6867i Phones


    • 001 Mitel 6867i Phone – Hardware Overview


    • 002 Mitel 6867i Phone – How to Use the More Function


    • 003 Mitel 6867i Phone – How to Use Call Pull


    • 004 Mitel 6867i Phone – How to Use Call Forward


    • 005 Mitel 6867i Phone – How to Use Softkeys


    • 006 Mitel 6867i Phone – How to Use Mute & Hold


    • 007 Mitel 6867i Phone – How to Use the Redial & Callers List


    • 008 Mitel 6867i Phone – How to Check Phone Status (IP Address)


    • 009 Mitel 6867i Phone – How to Setup the Audio Mode and Headset Options


    • 010 Mitel 6867i Phone – How to Use Speed Dial


    • 011 Mitel 6867i Phone – How to Use Busy Lamp Field (BLF)


    • 012 Mitel 6867i – How to Use Do Not Disturb (DND)


    • 013 Mitel 6867i Phone – How to Use N-Way Conference


    • 014 Mitel 6867i Phone – How to Use the Hands-Free Mode


    • 015 Mitel 6867i Phone – How to Make Outgoing Calls


    • 016 Mitel 6867i Phone – How to Use Speed Dial Edit & Web User Interface


    • 017 Mitel 6867i Phone – How to Change the Display


    • 018 Mitel 6867i – How to Use XML


    • 019 Mitel 6867i Phone – How to Use Shared Call Appearance (SCA)


    • 020 Mitel 6867i Phone – How to Use Voicemail


    • 021 Mitel 6867i Phone – How to Use Transfer


    • 022 Mitel 6867i Phone – How to Use Transfer


    • 023 Mitel 6867i Phone – How to Select Live Dialpad


    • 024 Mitel 6867i Phone – How to Change & Use Password – Lock & Unlock


    • 025 Mitel 6867i Phone – How to Select a Ring Tone
Mitel 6873i Phones


    • 001 Mitel 6873i Phone – Overview

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