Engineering Services
Best-In-Class Engineering Support
We solve problems—whether it is a phone, IAD, ATA, SBC, or Cisco BroadSoft issue.
Overview
Clearspan offers support that goes above and beyond what you get from the vendor—this is what sets our company apart from any other.
Clearspan installs and configures new Cisco BroadSoft Platforms to include SBC’s and is best known in the industry as the company that will make your platform work, allowing your organization to recognize revenue. As with any software application, upgrades and maintenance are a necessity. Clearspan can help take the pain and indecision out of upgrades, new services, and product life-cycle by leveraging our years of experience and hundreds of successful upgrades.
As part of our Monthly Support offering, Clearspan can assist your team in end-to-end troubleshooting of all next generation voice network elements, from the phone at the customer location to the core of your network.
TOP SERVICES
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Major release upgrades and system patching
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UC One deployment and testing
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Call center deployment and testing
Engineering Services
Call Center Configurations & Deployments
BroadWorks Platform Migrations
Cisco BroadSoft Platform Installation & Migration
We specialize in the installation, configuration and deployment of BroadSoft-based voice networks.
We have successfully migrated BroadWorks platforms from old hardware to new hardware, all with ZERO service interruption and impact to the end user.
We specialize in the installation, configuration and deployment of BroadSoft-based voice networks, to include BroadWorks core servers, ancillary servers (DBS, UMS, UVS, etc), mail servers, and Session Border Controllers from Oracle and Sansay. Our expert engineering staff coupled with in-depth back-end knowledge of the BroadWorks platform, allows us to migrate your platform in under 21 business days, utilizing only a 6 hour maintenance window.
SERVICES
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Assist in hardware selection and procurement
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Install on physical hardware or virtual environment
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Base OS installation, patching, and configuration
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BroadWorks Application installation, patching, and configuration
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BroadWorks Service Application configuration and deployment (Call Center, Meet-Me, Enhanced Call Logs, UC-One, Gunify, Thin Client Applications)
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Security Hardening for BroadWorks and SBC per vendor recommendation and Clearspan best practices
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Third-Party device and service integration (SIPREC Call Recording, TransNexus Fraud Detection, etc)
Session Border Controller (SBC) Installation & Deployment
Connect users to the phone system without compromising security.
Clearspan engineering has the expertise to design, install, configure, maintain and troubleshoot both Oracle and Sansay SBC's.
The Session Border Controller (SBC) is one of the most critical network elements in a BroadWorks-based voice network providing security, NAT, media anchoring, and ingress to the core of your network.
ASK CLEARSPAN TO:
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Assist in selection of a new SBC
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Migrate to a new SBC vendor
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Install and Configure SBC
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Add additional interfaces to support SIP Trunking
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Add additional interfaces to support Media Gateways
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Integrate with Microsoft Lync
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Configure Access and Core interfaces for a new BroadWorks Application Server Cluster
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Migrate Trunks from SBC to BroadWorks
Cisco BroadSoft Upgrades
Keep your systems running smoothly with continual software updates and improvements.
Ready to upgrade your BroadWorks or Session Border Controller (SBC) platform?
Clearspan is well aware that most vendors include major software upgrades as part of yearly maintenance, however, it is also known that it may not always be when you want it to be done. We have performed hundreds of minor and major system upgrades, all done efficiently, diligently, and with no service impact to the end user!
SERVICES:
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Ensure all hardware and software resources and requirements are met before signing off on the upgrade
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Patching the current software release up to date on all server types
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Download and transfer of all release specific application software, patches, and utilities to each server type
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Installation of target upgrade software on all servers
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Patching the target software release current on each server
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Activating the target software release during a maintenance window
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Testing of all services and applications post-upgrade
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Provide direct support for any issues that arise from the upgrade
Call Center Configurations & Deployments
Call centers designed with the flexibility and scalability to support all environments.
Engage with customers in any way you choose—voice, email, text, mobile, or web -- all while improving customer service and lowering operating costs.
Clearspan has been integrating, configuring, and deploying all the necessary components for BroadSoft’s Enhanced Call Center Reporting (ECCR) and Enhanced Call Log (ECL) since their initial release in R17. Thin clients, third party applications, and even custom applications that we now build into our Express Provisioning and End-User portals are only a phone call away!
SERVICES:
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Installation, integration, and deployment of Call Center specific Profile, Xtended Services Platform, and Database Servers
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Configuration of all BroadWorks applications to include DBObserver, Enhanced Call Logs, Call Center Agent, Call Center Supervisor
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SIP handset integration for agent sign-in / sign-out, walk away codes, and call control like ad-hoc call recording
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Testing of all purchased call center licenses, with focus on Call Center Premium and ECCR
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Testing of all thin client applications
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Customized ECL reporting options using Express Provisioning and End-User Portals (optional)
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Integration of CTI Group and Orecx SIPREC call recording
BroadWorks Platform Migrations
Is your BroadWorks platform running on an outdated physical hardware or virtual environment?
Clearspan has successfully migrated BroadWorks platforms from old hardware to new hardware, all with ZERO service interruption and impact to the end user.
Have you attempted to upgrade your BroadWorks platform to the latest release only to find that the server resources will not support later releases of BroadWorks? Our expert engineering staff coupled with in-depth back-end knowledge of the BroadWorks platform, allows us to migrate your platform in under 21 business days, utilizing only a 6 hour maintenance window!
MIGRATION ALLOWS YOU TO:
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Change from public IP addressing to Private IP space (optional)
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Use existing IP address schema (minimal impact to all other network elements such as Gateways, SIP Peers, and Session Border Controllers)
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Move or Upgrade from one Operating System to another (Solaris to RHEL, RHEL 5 to RHEL 6, RHEL 6 to CENTOS 6, etc)
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Transition from XEN-based virtualization technology to VMWare
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Transition from physical server environment to virtual environment
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Transition to another hardware vendor (IBM to HP, etc)
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Re-purpose legacy production hardware for a lab environment