PlatformSuccess (PaaS)
A Service Provider Solution for Service Providers
A better way to deliver VoIP platform services by utilizing Cisco Webex® calling with BroadWorks without the overhead.
Overview
Introducing a cost-efficient way to effectively integrate and deploy first class unified suite of communication and collaboration services to your customers.
PlatformSuccess (Platform-as-a-Service, PaaS):
PlatformSuccess, Suite of Products
Enterprise Migration Tool
ECCR and Dashboard
PlatformSuccess Term Modules
Migrations & Projects
State-of-the-Art, Secure Data Centers
Environmentally Certified
Clearspan Equinix data centers are certified to meet rigorous environmental and energy management standards NIST 800-53/FISMA, HIPAA, SOC 1 Type II, SOC 2 Type II, ISO 27001 PCI DSS.
High-Performance Peering
Clearspan Equinix Ashburn (Virginia) IBX data center offers customers access to one of the top three peering exchange markets and the largest peering exchange in the U.S. east coast.
Geographically Diverse
Clearspan Dallas (Texas) IBX data centers serve a high concentration of telecommunications companies and enterprises as the major communications hub for the Southern U.S., and Latin America.
High-Availability Redundancy
Power Redundancy N+1
Cooling Redundancy N+1
Clearspan Multi-Home BGP Network Carriers
- Local and Geo Redundant Cogent BGP links
- Cogent’s network stretches over 208 markets throughout 47 countries in North America, Europe, Asia, Australia, South America and Africa, with over 58,000 route miles of long-haul fiber and more than 36,700 miles of metropolitan fiber serving over 900 metropolitan rings.
- Local and Geo redundant Atlantic Metro BGP Links
- Atlantic Metro offers a variety of IaaS solutions nationwide, including network connectivity, colocation, and managed hosting services. The network maps below identify our points of presence and service availability throughout the country and major metropolitan areas.
Our Services
| PlatformSuccess |
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| Support & Management |
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IAD, ATA, SBC, IP Endpoints BroadWorks Support Patches Feature Updates Monitor Hardware Usage Service Reporting End-User Reporting Service Level Agreements Capacity Managements |
Express NUOVO
360° Platform Management
Powerful, easy-to-use, cloud-based BroadWorks enterprise management application.
Overview
Take full control of group, user, and device VoIP provisioning using a fully-integrated platform management application developed by Clearspan.
Express NUOVO:
Key Benefits
* UCC Spending Justification
When organizations with more than 1,000 subscribers use administration management tools, they save 31% on ongoing operational costs and 65% on one-time implementation costs by automating many of the provisioning and re-provisioning functions.
Source: Nemertes Report-Value Matrix Q4, 2018
Making BroadWorks Management Easy
Administrative
Tools including hierarchical control, access and change logs, granular supervisory permissions. Express NUOVO’s role-based administrative settings have their own set of permissions for Users, Groups, Services, Devices and Supervisory functions. Easily search changes by enterprise, group, date range, module, and who made the modification and apply advanced filters to user search criteria to quickly find a specific user, or groups of users with similar characteristics.
Enterprise, Group & User Toolsets
Provide quick and easy access to all BroadWorks elements. Powerful tools are included that allow bulk modifications to users or groups to edit Basic Info, Domains, Services, DN’s, Call Processing Policies, Network Classes or Service, Voice Portal Services, and Outgoing Calling Plans.
Self-Serve, Helpdeck & Wholesale Model Consolidation
Context sensitive help is available on every page including video instruction and guides. Help sections include full-screen videos that explain features, functions and available options for each module. Access to call and feature management enables providers to distribute administrative functions downstream.
Tags, Service Packs, Communicator, & Counter Path Administration
Quickly authorize service pack deployments, and user and group services. Activate, configure and manage advanced mobile communication features in real time.
Advanced Features
Including security, bulk provisioning, bulk modifications, error detection, Surgemail integration. Clearspan is committed to creating and maintaining an environment that protects customers including using secure user and two-factor authentication, login and company data protection, account deactivation, and secure messaging. Bulk provisioning and modifications are checked for validity and any errors are flagged and returned for edit before proceeding.
PlatformSuccess, Term Modules
Real-Time Network Monitoring, Management & Protection
Our engineering passion for excellence does not stop at break/fix solutions. We have integrated best of class systems to provide visibility into how the network functions, built tools for using and managing its assets and alerting for fraud, and developed a metrics system for tickets, all in pursuit of better user experience.
Network Security Fortinet & Kemp
The Fortinet Security Fabric continuously assesses the risks and automatically adjusts to provide comprehensive real-time protection across the digital attack surface and cycle.
- Redundant Fortinet Firewalls
- FortiClient provides Secure Remote Access and Endpoint Vulnerability Scan
- IPsec VPN
Kemp Web Application Firewall (WAF) provides continuous protection against vulnerabilities with daily rule updates based on application threat intelligence and research from information security provider, Trustwave.
- Kemp Loadmasters
- Enables secure deployment of web applications, preventing Layer 7 attacks while maintaining core load balancing services
- Kemp’s Edge Security Pack (ESP) simplifies secure application publishing with client pre-authentication and single sign-on (SSO)
Network Monitoring
Nagios XI provides monitoring of all mission-critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure.
- Redundant Nagios XI
- Comprehensive IT Infrastructure Monitoring
- Multi-Tenant Capabilities
- Proactive Planning & Awareness
Cacti is a complete network graphing solution designed to harness the power of RRDTool’s data storage and graphing functionality.
- Cacti Network Graphing solution
- Create RRDTool based graphs in cacti
Network Availability & Capacity Management
Clearspan Severity and Escalation Guidelines
When you are submitting a problem to Clearspan, assign a Severity Level as follows:
Table 1. Severity Levels
| SECURITY LEVEL | DESCRIPTION |
|---|---|
|
Severity 1 |
An existing Network or Environment is down or there is a critical impact to End User’s business operation. End User and Clearspan both will commit full-time resources to resolve the situation. |
|
Severity 2 |
Operation of an existing Network or Environment is severely degraded or significant aspects of End User’s business operation are negatively impacted by unacceptable Network or Environment performance. End User and Clearspan both will commit full-time resources during Standard Business Hours to resolve the situation. |
|
Severity 3 |
Operational performance of the Network or Environment is impaired, although most business operations remain functional. End User and Clearspan both are willing to commit resources during Standard Business Hours to restore service to satisfactory levels. |
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Severity 4 |
Information is required on Clearspan product capabilities, installation, or configuration. There is little or no impact to End User’s business operation. End User and Cisco both are willing to provide resources during Standard Business Hours to provide information or assistance as requested. |
If you do not believe that adequate progress is being made regarding resolution of a properly submitted problem, we encourage you to escalate the problem according to the guidelines below.
Table 2. Escalation Guidelines
| ELAPSED TIME* | SEVERITY 1 | SEVERITY 2 | SEVERITY 3 | SEVERITY 4 |
|---|---|---|---|---|
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1 Hour |
TAC Team Lead |
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2 Hours |
TAC Manager |
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4 Hours |
TAC Director |
TAC Team Lead |
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5 Hours |
|
TAC Manager |
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12 Hours |
TAC Director Second Alert |
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24 Hours |
TAC Vice President/Sr. Vice President |
TAC Sr. Manager/Director |
|
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48 Hours |
CEO |
TAC Vice President/Sr. Vice President |
|
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72 Hours |
|
|
TAC Manager |
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96 Hours |
|
CEO |
TAC Sr. Manager/Director |
TAC Manager |
VoIP Monitoring
- Oracle Enterprise Operations Monitor
- Domain-specific Data Source and Knowledge
- Real time session information
- Network path segmentation for fast, KPIs
- Service Level Agreements
- Drill down to view messages per session
VoIP Fraud Management
SIP Analytics® inspects each call before it begins. It’s the fastest way available to detect and prevent telecom fraud.
- TransNexus
- Telecom fraud prevention
- LRN (Location Routing Number) dip service
- Intelligent least-cost routing
- Robocall prevention
- STIR/SHAKEN
- Redshift Networks
- The UCTM platform intelligently combines SIP Security, Threat Intelligence Analytics and Fraud Detection to give operators real-time, context-driven visibility into unauthorized activities and mitigate threats including Denial of Service (DoS), Botnet attacks and Robocalls throughout their VoIP network.
Express Management Portal
- Enterprise Management
- Service packs
- Announcements
- Group Management
- User Management
- Enhance Reporting
- CDR Reports
- Number Administration
- Device administration
- Auto Attendant
- Call Centers
- Hunt Groups
- Express Sheets
- Group Services management
- Change Log
- Bulk group changes
- Two factor authentications
- Enterprise /Group cloning
- Trunk Groups and SIP Trunk Provisioning
- Device inventory
- Administrators
- Admin logs
- Schedules
- Call Pickup groups
Express End User Portal
- Call Manager
- Incoming Calls Settings
- Outgoing Calls Settings
- Call Control Settings
- Messaging Settings
- Basic Call Logs
- Group Directory
