The Benefits of Customizable Cloud Voice Services: Insights from Metrigy

As businesses navigate an increasingly digital landscape, the demand for reliable and flexible communication solutions has never been greater. While video meetings and chat tools have grown in popularity, voice communication remains essential. A recent whitepaper by Metrigy, titled “Benefits of Customizable Cloud Voice Services,” highlights why voice is still critical and explores how customizable cloud solutions meet the evolving needs of organizations.

Despite the rise of video conferencing and messaging platforms, voice communication continues to play a pivotal role in business operations. According to Metrigy’s Employee Engagement Optimization: 2025 study, 68% of businesses still rely heavily on phone systems for critical communications.

Industries like retail, healthcare, government, and education depend on phone systems for day-to-day operations. From booking appointments to handling emergencies, voice calls remain indispensable. As businesses modernize, migrating these systems to the cloud provides scalability, security, and operational efficiency.

One Size Does Not Fit All: Exploring Deployment Options

When it comes to voice solutions, businesses must choose the deployment model that best fits their needs. Metrigy’s research reveals three main approaches:

On-Premises PBXs – Traditional setups offer high levels of control and customization but require significant maintenance.
Multi-Tenant UCaaS (Unified Communications as a Service) – Cost-effective and scalable, but lacks flexibility for complex needs.
Dedicated Private Cloud Services – Combines the benefits of cloud management with the flexibility of on-premises solutions.

While UCaaS is an excellent option for standard deployments, businesses with unique requirements—like government agencies and universities—benefit from customizable, private cloud solutions.

The Advantages of Customizable Private Cloud Services
Customizable private cloud voice services offer several benefits:

Reliability and Security – Dedicated systems provide enhanced security by isolating resources for a single organization.
Feature Customization – Businesses can integrate third-party applications and tailor workflows to meet specific needs.
Centralized Management – Simplifies operations for distributed teams, especially in large enterprises.

Metrigy’s Workplace Collaboration MetriCast: 2024 study highlights reliability, security, and custom integrations as top decision criteria for organizations adopting private cloud solutions.
Clearspan’s private cloud solutions have already helped large organizations modernize their communication systems:

State Government – A top 20 U.S. state deployed Clearspan’s private cloud for 50,000 seats, with advanced 911 features and five levels of redundancy.
University – A top 50 university adopted Clearspan’s cloud solution for 20,000 seats, including Microsoft Teams integration and compliance with RAY BAUM’s Act.
School District – A leading K-12 district transitioned 30,000 seats from an on-premises system to Clearspan’s private cloud, maintaining legacy hardware.

Recommendations and Final Thoughts

For organizations with standard communication needs, UCaaS offers simplicity and cost savings. However, businesses with complex requirements should consider customizable private cloud solutions for:

Security and reliability
Custom integrations and workflows
Compatibility with legacy systems

Clearspan Cloud provides scalable, customizable voice solutions designed to meet the unique needs of enterprises, government agencies, and educational institutions. Learn more about how customizable cloud voice services can transform your business by downloading the full Metrigy whitepaper here.

About Metrigy

Metrigy is a leading research and advisory firm focused on workplace collaboration, digital transformation, and customer experience. Their insights, backed by global studies, empower organizations to make informed technology decisions.

Get the Full Metrigy Whitepaper

For a detailed look at customizable cloud services, download the Metrigy whitepaper here: Clearspan Cloud Whitepaper.